Frequently Asked Questions
Everything you need to know about your favorite fragrances
Are your fragrances 100% authentic?
Yes, Lattafa Pakistan is an authorized retailer. Every bottle we sell is guaranteed 100% original and sourced directly from the manufacturer in the UAE.
How long does shipping take within Pakistan?
We offer nationwide shipping across Pakistan. Orders in Karachi are typically delivered within 1-2 business days, while other cities take approximately 3-5 business days.
What payment methods do you accept?
We offer Cash on Delivery (COD) for all orders. Additionally, we accept secure online payments via Bank Transfer and JazzCash for your convenience.
Can I return a perfume if I don't like the scent?
Due to the nature of beauty products and hygiene standards, we can only accept returns if the product remains sealed in its original shrink-wrap and packaging. Once opened, the item cannot be returned.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS or email. You can use this number on our courier partner's website to monitor your shipment's progress.
What should I do if my bottle arrives damaged?
In the rare event of transit damage, please contact our customer support team within 24 hours of delivery with photos of the damaged item and packaging for a replacement.